Unable to install Code collaborator client
I was using code collaborator for a while and it suddenly stopped working and the application was not opening up. I uninstalled and while trying to reinstall getting the error as below. "java.lang.R...
Forum Discussion
Hi Oleg Beriashvili,
Thanks for the support. I am using windows 10. Can you please let me know what needs to be done in the windows environment?
Hi lakshmikanth,
For Windows, please download and install the corresponding Client (ccollab_client_<version>_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version).
Here is our installer page: https://support.smartbear.com/collaborator/downloads/all-installers/
Installer instructions: https://support.smartbear.com/collaborator/docs/desktop-clients/install.html
Regards,
Calvin Chan
Technical Support Engineer
Hi Calvin,
While installing any of the versions I am getting the error as attached in the screenshot. I am using
Windows 10 64-bit
JAVA 1.8.0_261 64-bit
ccollab_client_13_5_13500_windows_x64.exe
Also attached error log. Please provide a solution at the earliest. Thank you
Exception:
java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.reflect.InvocationTargetException
at java.awt.EventQueue.invokeAndWait(Unknown Source)
at java.awt.EventQueue.invokeAndWait(Unknown Source)
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
... 13 more
Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
at java.util.Properties.loadConvert(Unknown Source)
at java.util.Properties.load0(Unknown Source)
at java.util.Properties.load(Unknown Source)
at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)System properties:
java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
exe4j.semaphoreName=Local\c:_users_downloads_softwares_ccollab_client_13_5_13500_windows_x64.exe
sun.boot.library.path=c:\program files\java\jre1.8.0_261\bin
java.vm.version=25.261-b25
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
file.encoding.pkg=sun.io
user.country=US
user.script=
sun.os.patch.level=
install4j.exeDir=C:\Users\Downloads\Softwares\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Temp\e4j7769.tmp_dir1618992170
java.runtime.version=1.8.0_261-b25
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\program files\java\jre1.8.0_261\lib\endorsed
os.arch=amd64
java.io.tmpdir=C:\Temp\
line.separator=java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=C:\Temp\e4j7769.tmp_dir1618992170
os.name=Windows 10
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=c:\program files\java\jre1.8.0_261\bin;C:\Temp\e4j7769.tmp_dir1618992170\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\RSA SecurID Token Common;C:\Program Files\RSA SecurID Token Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Dell\Dell Data Protection\Encryption\;C:\Program Files\nodejs\;C:\Program Files\Code Collaborator Client;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;C:\Program Files\PuTTY\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\1E\Client\Extensibility\NomadBranch;C:\Users\AppData\Local\Microsoft\WindowsApps;C:\Users\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\AppData\Roaming\npm;C:\Users\AppData\Local\Programs\Python\Python38-32\Scripts\;C:\Users\AppData\Local\Programs\Python\Python38-32\;
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
os.version=10.0
user.home=C:\Users\
user.timezone=Asia/Calcutta
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.8
java.class.path=C:\Temp\e4j7769.tmp_dir1618992170\i4jruntime.jar;C:\Temp\e4j7769.tmp_dir1618992170\user.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\client-installer-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-cmdline-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-code-analysis-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-datamodel-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-scm-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-json-api-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-beanutils-core-1.8.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-codec-1.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-io-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-lang-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-logging-1.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\guava-20.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\gwt-user-2.8.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpclient-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpcore-4.4.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpmime-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-annotations-2.9.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-core-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-databind-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-module-mrbean-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxb-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxws-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\org.eclipse.equinox.common-3.10.300.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\ws-commons-util-1.0.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-client-3.1.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-common-3.1.3.jar
user.name=
jdk.gtk.version=2
java.vm.specification.version=1.8
sun.java.command=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
java.home=c:\program files\java\jre1.8.0_261
sun.arch.data.model=64
exe4j.launchName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=214611612
java.version=1.8.0_261
java.ext.dirs=c:\program files\java\jre1.8.0_261\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
sun.boot.class.path=c:\program files\java\jre1.8.0_261\lib\resources.jar;c:\program files\java\jre1.8.0_261\lib\rt.jar;c:\program files\java\jre1.8.0_261\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_261\lib\jsse.jar;c:\program files\java\jre1.8.0_261\lib\jce.jar;c:\program files\java\jre1.8.0_261\lib\charsets.jar;c:\program files\java\jre1.8.0_261\lib\jfr.jar;c:\program files\java\jre1.8.0_261\classes
install4j.appDir=C:\Temp\
java.vendor=Oracle Corporation
file.separator=\
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
install4j.systemLanguage=en
sun.desktop=windows
sun.cpu.isalist=amd64
