Sentinel LDK License Manager issues after upgrading TestComplete Version to 12.60

[VasaviShekkari]

Hi Team,

Recently I have updated the TestComplete version to 12.60.  And after updating when i try to launch TestComplete its throwing an error "Cannot connect to Sentinel LDK License Manager".

Can you provide us with the solution.

Thanks,

Vasavi.

[Marsha_R]

Is the license server running?  Do you still have a network connection between the two boxes?  You can also try rebooting if you didn't do that after the upgrade.

If that doesn't help, you can contact Support directly at this link:

https://support.smartbear.com/message/?prod=TestComplete

[AlexKaras]

Hi,

As the text of the message says, check that the local service (run services.msc applet for that) named 'Sentinel LDK License Manager' is running and start it if it is not.

[VasaviShekkari]

Hi,

I tried to start 'Sentinel LDK Manager', It throws the following error.

Thanks,

Vasavi.

[AlexKaras · Accepted solution]

Hi,

Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

[VasaviShekkari]

Hi,

Thanks, for helping. Uninstalling and re installing Testcomplete worked.

Regards

Vasavi.