Forum Discussion

VasaviShekkari's avatar
VasaviShekkari
New Contributor
7 years ago

Sentinel LDK License Manager issues after upgrading TestComplete Version to 12.60

Hi Team,   Recently I have updated the TestComplete version to 12.60.  And after updating when i try to launch TestComplete its throwing an error "Cannot connect to Sentinel LDK License Manager"....
  • AlexKaras's avatar
    AlexKaras
    7 years ago

    Hi,

     

    Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

     

AlexKaras's avatar
AlexKaras
Champion Level 3
7 years ago

Hi,

 

As the text of the message says, check that the local service (run services.msc applet for that) named 'Sentinel LDK License Manager' is running and start it if it is not.

 

  • VasaviShekkari's avatar
    VasaviShekkari
    New Contributor
    7 years ago

    Hi,

     

    I tried to start 'Sentinel LDK Manager', It throws the following error.

     

    Thanks,

    Vasavi.

    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      7 years ago

      Hi,

       

      Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

       

      • VasaviShekkari's avatar
        VasaviShekkari
        New Contributor
        7 years ago

        Hi,

         

        Thanks, for helping. Uninstalling and re installing Testcomplete worked.

         

        Regards

        Vasavi.