Forum Discussion

VasaviShekkari's avatar
VasaviShekkari
New Contributor
8 years ago
Solved

Sentinel LDK License Manager issues after upgrading TestComplete Version to 12.60

Hi Team,   Recently I have updated the TestComplete version to 12.60.  And after updating when i try to launch TestComplete its throwing an error "Cannot connect to Sentinel LDK License Manager"....
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi,

     

    Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

     

Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
8 years ago

Is the license server running?  Do you still have a network connection between the two boxes?  You can also try rebooting if you didn't do that after the upgrade.

 

If that doesn't help, you can contact Support directly at this link:

https://support.smartbear.com/message/?prod=TestComplete