Forum Discussion

VasaviShekkari's avatar
VasaviShekkari
New Contributor
7 years ago

Sentinel LDK License Manager issues after upgrading TestComplete Version to 12.60

Hi Team,   Recently I have updated the TestComplete version to 12.60.  And after updating when i try to launch TestComplete its throwing an error "Cannot connect to Sentinel LDK License Manager"....
  • AlexKaras's avatar
    AlexKaras
    7 years ago

    Hi,

     

    Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

     

AlexKaras's avatar
AlexKaras
Champion Level 3

Hi,

 

As the text of the message says, check that the local service (run services.msc applet for that) named 'Sentinel LDK License Manager' is running and start it if it is not.

 

VasaviShekkari's avatar
VasaviShekkari
New Contributor
7 years ago

Hi,

 

I tried to start 'Sentinel LDK Manager', It throws the following error.

 

Thanks,

Vasavi.

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    7 years ago

    Hi,

     

    Then you need to uninstall TestComplete (do not deactivate the license if prompted) and install it a-new.

     

    • VasaviShekkari's avatar
      VasaviShekkari
      New Contributor
      7 years ago

      Hi,

       

      Thanks, for helping. Uninstalling and re installing Testcomplete worked.

       

      Regards

      Vasavi.