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Error while installing trail version - TestComplete.exe is running

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nancypnp
Occasional Contributor

Error while installing trail version - TestComplete.exe is running

Hi,

 

when i try to install TC  trail version attached error is shown.

But no test complete is running in backend.

also tried with restart of system.

1 ACCEPTED SOLUTION

Accepted Solutions
Marsha_R
Community Hero

Re: Error while installing trail version - TestComplete.exe is running

I would try uninstalling and installing again.  If that doesn't help, then contact Support directly.  Here's their link:

https://support.smartbear.com/testcomplete/message

Marsha_R
[Community Hero]
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4 REPLIES 4
Marsha_R
Community Hero

Re: Error while installing trail version - TestComplete.exe is running

I would try uninstalling and installing again.  If that doesn't help, then contact Support directly.  Here's their link:

https://support.smartbear.com/testcomplete/message

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame

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sonya_m
Community Manager

Re: Error while installing trail version - TestComplete.exe is running

Thanks for the advice, Marsha!

 

@nancypnp Could you let the Community know if you solved the issue?

I found your Support ticket (00472243), it looks like our team is waiting for some data from you. 


Sonya Mihaljova
Community and Education Specialist

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nancypnp
Occasional Contributor

Re: Error while installing trail version - TestComplete.exe is running

Hi,

 

Issue is still not resolved.

 

robert_k1
Regular Visitor

Re: Error while installing trail version - TestComplete.exe is running

Hi,

I had the same problem when trying to install the first time.

Since I never had an installation of TestComplete on this machine the information above about uninstall is not helpful. Uninstall something that is not installed simply is not possible.

I resolved the problem by downloading the same setup a second time but this time from a different page: Your Trial of TestComplete | SmartBear Software using the 'Try Any Tool for Free' - button.

The installation of this download worked, but now I had to register once again for the trial license. A pop-up was asking me how to continue and I needed to register once more. The trial license then worked fine and the tool can be used as expected.

 

Hope it might help someone who faces the same problem.

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