Forum Discussion

nancypnp's avatar
nancypnp
Occasional Contributor
4 years ago

Error while installing trail version - TestComplete.exe is running

Hi,   when i try to install TC  trail version attached error is shown. But no test complete is running in backend. also tried with restart of system.
  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    4 years ago

    Thanks for the advice, Marsha!

     

    nancypnp Could you let the Community know if you solved the issue?

    I found your Support ticket (00472243), it looks like our team is waiting for some data from you. 

    • nancypnp's avatar
      nancypnp
      Occasional Contributor
      4 years ago

      Hi,

       

      Issue is still not resolved.

       

      • robert_k1's avatar
        robert_k1
        Regular Visitor
        4 years ago

        Hi,

        I had the same problem when trying to install the first time.

        Since I never had an installation of TestComplete on this machine the information above about uninstall is not helpful. Uninstall something that is not installed simply is not possible.

        I resolved the problem by downloading the same setup a second time but this time from a different page: Your Trial of TestComplete | SmartBear Software using the 'Try Any Tool for Free' - button.

        The installation of this download worked, but now I had to register once again for the trial license. A pop-up was asking me how to continue and I needed to register once more. The trial license then worked fine and the tool can be used as expected.

         

        Hope it might help someone who faces the same problem.