I would try uninstalling and installing again. If that doesn't help, then contact Support directly. Here's their link:
Thanks for the advice, Marsha!
nancypnp Could you let the Community know if you solved the issue?
I found your Support ticket (00472243), it looks like our team is waiting for some data from you.
Hi,
Issue is still not resolved.
Hi,
I had the same problem when trying to install the first time.
Since I never had an installation of TestComplete on this machine the information above about uninstall is not helpful. Uninstall something that is not installed simply is not possible.
I resolved the problem by downloading the same setup a second time but this time from a different page: Your Trial of TestComplete | SmartBear Software using the 'Try Any Tool for Free' - button.
The installation of this download worked, but now I had to register once again for the trial license. A pop-up was asking me how to continue and I needed to register once more. The trial license then worked fine and the tool can be used as expected.
Hope it might help someone who faces the same problem.
