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TestComplete 14.73 update, not downloading?

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rpfaucher1
Occasional Contributor

TestComplete 14.73 update, not downloading?

Howdy, is anyone else having an issue trying to update to TC 14.73?

 

When I try to use the check updates feature from TestComplete, shows I can update to 14.73, so I click download and install.... then quickly get an error message to the effect of "Unable to download the update" error message... 

 

I tried this on at least 4 of our test machines... anyone else having same issue?

 

I know I can manually download, which I have done on one machine and then install... which is good, and then am immediately informed there is a patch for Firefox... 

 

So, anyways, just checking if others have same issue(s)?

 

                                  Thanks! 

1 ACCEPTED SOLUTION

Accepted Solutions
rpfaucher1
Occasional Contributor

Re: TestComplete 14.73 update, not downloading?

Thank you for the update, appreciate it.

View solution in original post

4 REPLIES 4
V_1
New Contributor

Re: TestComplete 14.73 update, not downloading?

Hi there

 

I had this same problem and support told me they'd not seen this before. They just advised to download manually which much like yourself I did and that worked fine...of course I then had to patch firefox 🙂

rpfaucher1
Occasional Contributor

Re: TestComplete 14.73 update, not downloading?

Interesting, as I'll probably log a support call on this, as we are seeing it on a number of machines.

 

   Thanks.

 

                                     

sonya_m
Community Manager

Re: TestComplete 14.73 update, not downloading?

Hi! There's a confirmed connection issue, the Team is working to fix it.

For now, the workaround is downloading it from my.smartbear.com and installing manually.

 


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
rpfaucher1
Occasional Contributor

Re: TestComplete 14.73 update, not downloading?

Thank you for the update, appreciate it.

View solution in original post

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