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Firefox is not working after recording screen

SOLVED
peacht
New Contributor

Firefox is not working after recording screen

Hello,

 

I try to create a keyword test script by recording the screen.

When I try to record when I select a dropdown list, the firefox is freeze and the test complete is not record anything.

How to fix it? I use firefox 80.0.1 on window 10.

Untitled.png

 

PS: I try to manual test, it can select a dropdown correctly.

And another steps I can record a keyword test normally.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
sonya_m
Community Manager

Re: Firefox is not working after recording screen

@peacht Could you let me know what TestComplete version you are using? Please make sure that it is the most recent one - v. 14.60. 

If the update doesn't help, then, as hkim5 said, a support ticket is a good next step.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
hkim5
Staff

Re: Firefox is not working after recording screen

this seems like a bug, and should be fixed via a support ticket https://support.smartbear.com/testcomplete/

they will most likely ask for you to use the report generator utility 

Best,
Justin Kim
sonya_m
Community Manager

Re: Firefox is not working after recording screen

@peacht Could you let me know what TestComplete version you are using? Please make sure that it is the most recent one - v. 14.60. 

If the update doesn't help, then, as hkim5 said, a support ticket is a good next step.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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