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newbe's avatar
newbe
New Contributor
4 years ago
Solved

Firefox buttons problem.

Why Zephyr Scale buttons doesn't work on Firefox v 94.0.2 ? When try to click New button, there is no action with that. I allowed Jira to run all scripcts so there are no blockers. Month before was ok but now it's not.

  • AlexKaras's avatar
    AlexKaras
    5 years ago

    Hi,

    Have you tried to enable '*' option for MSAA in your project? Does it provide better recognition of the problematic controls?

     

    > I have to use javascript because some expressions only work in javascript.

    Can you provide an example? All scripting languages are more or less the same and provide similar functionality.

     

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  • alicjamajewska's avatar
    alicjamajewska
    Icon for Alumni rankAlumni
    4 years ago

    Hey newbe,

     

    it looks like a browser & Jira Cloud issue, it might be the case that the same problem happens for other Jira plugins (that is: links that should open within the same window tab are not working) . There are few things you can try out to fix it:

    - clear the browser cache and try again,

    - install downgraded Firefox (https://support.mozilla.org/en-US/kb/install-older-version-firefox) and upgrade it,

    - right-click the 'New' button to open it in a new tab - not ideal, but the fastest way if you don't want to use former steps

     

    • newbe's avatar
      newbe
      New Contributor
      4 years ago

      Hi alicjamajewska 

      Thaks for reply. Sadly clear cache doesn't work and I don't want to downgrade my ff.

      • alicjamajewska's avatar
        alicjamajewska
        Icon for Alumni rankAlumni
        4 years ago

        Hey newbe 

         

        then switching to a different browser seems to be the last resort for now. 
        We're still analysing the issue but based on our insights Zephyr Scale does not seem to be the root cause for that. 
        I'll keep you informed if we have some other workaround or more information.

    • Frank_Rahde's avatar
      Frank_Rahde
      Occasional Contributor
      4 years ago

      Hi alicjamajewska,

      did you report our common issue to JIRA cloud support?
      I also opened a similar post here because the breadcrumbs of Zephyr didn´t work in Firefox 94.0.2.

      Thanks

      Frank

      • alicjamajewska's avatar
        alicjamajewska
        Icon for Alumni rankAlumni
        4 years ago

        Hi Frank_Rahde 

         

        we've reported a Firefox defect as we're not sure if Jira Cloud is involved here, I'll keep you informed if we know something more.

         

        Best regards,

        Alicja