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Chrome Crash how to investigate

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Frequent Contributor

Chrome Crash how to investigate

Chrome is randomly crashing during playing when clicking on a certain type of field in our application. Chrome just completely goes away and when it is reopened it will have a statement about not closing properly and asking if you want to restore the page.There is no type of error when the crash occurs, Chrome just goes poof.

 

The field I clicked on is techincally a "textnode" but it is sort of a lift of custom combobox items in our application. In my test, I click one field that expose this list of textnodes and then click on the desired item. 

 

The crash does not occur all the time and not on the same field but it is always the same field type. I am testing on Chrome 79 using TestComplet 14.3

 

So is this most likely an issue with our application, TestComplete or Chrome? I am not sure where to even begin troublshooting this and I hate to send something to our developers without more details.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Hero

Re: Chrome Crash how to investigate

Hi,

 

I would recommend to consider Report Generator (https://support.smartbear.com/testcomplete/docs/testing-with/advanced/tracing-critical-errors/report...) as a monitoring and crash dump creation tool.

Also consider creating Support ticket via the https://support.smartbear.com/message/?prod=TestComplete form and ask guys for their recommendations as for setup for Report Generator.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

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7 REPLIES 7
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Community Hero

Re: Chrome Crash how to investigate

Frequent Contributor

Re: Chrome Crash how to investigate

Yes, done that.

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Community Hero

Re: Chrome Crash how to investigate

If you repeat the test enough times manually, will it crash at the same spot?

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Frequent Contributor

Re: Chrome Crash how to investigate

I have not duplicated it manually, only when running through TestComplete.

 

I have a function that performs all the needed steps for my "custom combobox" in my applications. We have dozens of custom combobox fields and they all funnel through this same code. It is the same line of code in that function that always fails, but it is various different fields. It doesn't fail every time, just randomly. 

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Frequent Contributor

Re: Chrome Crash how to investigate

This is the code for part of the function. It is the ListItems(i).Click line that causes Chrome to crash.

 

ListItems = objField.EvaluateXPath("//LI[contains(@class, 'MuiMenuItem-root')]", false)
Found = False
For i = 0 to UBound(ListItems)
    If LCase(ListItems(i).textContent) = LCase(Value) Then
        Found = True
        Exit For
    End If
Next
If Found Then
    ListItems(i).Click
Else
    fLogFail "fDigiInput error. Item not found. Item: " & Value
    Exit Function
End If
Highlighted
Community Hero

Re: Chrome Crash how to investigate

Hi,

 

I would recommend to consider Report Generator (https://support.smartbear.com/testcomplete/docs/testing-with/advanced/tracing-critical-errors/report...) as a monitoring and crash dump creation tool.

Also consider creating Support ticket via the https://support.smartbear.com/message/?prod=TestComplete form and ask guys for their recommendations as for setup for Report Generator.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

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Community Manager

Re: Chrome Crash how to investigate

Thanks Alex, Marsha!

@mfoster711 I see you have contacted support regarding this. Keep the investigation going and please share the results with usSmiley Happy


Sonya Mihaljova
Community and Education Specialist

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