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jmorning's avatar
jmorning
Occasional Contributor
4 years ago
Solved

View all our previous Support tickets

I was wondering if there is an easy way to look at the existing tickets we have opened with SmartBear in the support portal?

2 Replies

  • Hi jmorning,

     

    I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.

     

    gabedemoura_0-1641330092171.png

    Also here's a link to our documentation that gives additional information on the case management portal

    https://support.smartbear.com/using-smartbear-case-management-portal

     

    Please let me know if you need any additional help! 

    • jmorning's avatar
      jmorning
      Occasional Contributor
      Thank you for your response.
      At the moment I am unable to see the Manage Exiting Case link.
      When I go to support.smartbear.com page I see the below image.
      [cid:[email protected]]


      JOHNISE MORNING
      GCI | Application Engineer I
      m: 907-227-9011 | w: www.gci.com
      pronouns: she/her/hers