Forum Discussion

jmorning's avatar
jmorning
Occasional Contributor
3 years ago

View all our previous Support tickets

I was wondering if there is an easy way to look at the existing tickets we have opened with SmartBear in the support portal?
  • gabedemoura's avatar
    gabedemoura
    3 years ago

    Hi jmorning,

     

    I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.

     

    Also here's a link to our documentation that gives additional information on the case management portal

    https://support.smartbear.com/using-smartbear-case-management-portal

     

    Please let me know if you need any additional help! 

gabedemoura's avatar
gabedemoura
Staff

Hi jmorning,

 

I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.

 

Also here's a link to our documentation that gives additional information on the case management portal

https://support.smartbear.com/using-smartbear-case-management-portal

 

Please let me know if you need any additional help! 

jmorning's avatar
jmorning
Occasional Contributor
3 years ago
Thank you for your response.
At the moment I am unable to see the Manage Exiting Case link.
When I go to support.smartbear.com page I see the below image.
[cid:image001.jpg@01D802EC.A40AAC90]


JOHNISE MORNING
GCI | Application Engineer I
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