Solved
Unable to sign in to TestComplete with fixed license
I have a fixed license for TC. However, I am getting this error message when attempting to log in: "Error instantiating communication with backend." I have cleared the cache in Chrome but it did no...
Based on what I see this is an ID-Based auth. I don't see anything related to this message in the troubleshooting links I have found however. If the simple stuff like running a repair, reinstall, host reboot or cache clear won't work, check your license server and then contact support.
The link to your license portal should be https://manage.smartbear.com
ID-Based License articles.
https://support.smartbear.com/testcomplete/docs/licensing/id-based/activate.html
https://support.smartbear.com/testcomplete/docs/licensing/id-based/index.html
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