Forum Discussion

Contributor

1 month ago

Solved

Unable to authenticate license in Ready API Login button unresponsive

Ughhh! 3 hours wasted now. Uninstalled the latest Ready API and reinstalled.

3 days in a row now I have had to login to activate my ready api license.

Today the button Login DOES NOT WORK ..so I am completely locked out of the application.

The login button is completely unresponsive. No window opens to login.

I am expecting a browser to open up and to login .. but nothing happens.

Any suggestions / alternate paths to get authenticated?

thatsthat
1 month ago
Solved after a callwith Smartbear .. i had to delete 3 .dat files from my users / ready api directory

7 Replies

thatsthat
Contributor
1 month ago
Solved after a callwith Smartbear .. i had to delete 3 .dat files from my users / ready api directory
- Dino
  Occasional Contributor
  1 month ago
  Hi there, What are the files you deleted pls ?
Dino
Occasional Contributor
1 month ago
The files to delete are : license-info.dat, client-info.dat, authorization.dat
- thatsthat
  Contributor
  1 month ago
  That is correct .. those are the 3 i deleted then restarted the application.
esoysal
Occasional Contributor
1 month ago
I've been having the same issue lately. I cannot count how many times I deleted those .dat files or the entire .readyapi folder. The issue comes back after you restart your computer couple of days later. Please let us know if your fix persists. Also give us more detail about the solution so we can follow your steps.
- thatsthat
  Contributor
  1 month ago
  It is as simple as deleting these 3 files from your users/readyapi directory:
  license-info.dat, client-info.dat, authorization.dat
  Shut down ready api
  Delete those 3 files
  Start up ready api
  Done. Hopefully the problem goes away after that.
- thatsthat
  Contributor
  21 days ago
  Just had to do it the once and it held .. no issues since I originally reported this ..recommend you log an official support request if it persists over and over