Forum Discussion

sbkeenan's avatar
sbkeenan
Frequent Contributor
10 years ago

unable to install the recent update to TestComplete 11

Hi

 

I have just tried to install the recent upgrade to TestComplete 11, but I'm getting the following error:

 

TCinstall.png

 

Does anyone know of a solution?

 

Many thnaks.

 

Regards

Stephen.

  • TanyaYatskovska's avatar
    TanyaYatskovska
    10 years ago

    Stephen,

    According to this image, the installation file takes only 3Kb.

    TCimage4.png

     

    It looks like the file was corrupted when downloading. Can you download it one more time by using a special download manager tool?

     

     

    • sbkeenan's avatar
      sbkeenan
      Frequent Contributor
      10 years ago

      Hi Tanya

       

      I'm using Windows 7 Professional 64-bit.  It's the same PC on which I have installed TC 11.  As far as I am aware, nothing has changed on it, except perhaps a few Windows updates.

       

      Regards

      Stephen.

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        10 years ago

        That's so strange. TestComplete 11.11 supports 64-bit operating systems.

         

        Will anything change if you run the installation file via “As Administrator” (right-click the file and choose this option from the context menu). If it doesn’t help, I would suggest that you update your graphic drivers.