Hi, I receive this Error Message "The iexplore.exe process crashed" occasionally after open browser event. Everything else works fine, browser is still started and workflow is not interrupted. Test log just contains sometimes this crash message. Any advice to avoid this Error message?It is not a blocking issue, i just would like to know why it happens and how to avoid this crash report.Thanks.LeeAdditional Info of TestLog:Exception code: 0x0000005Process identifier (PID): 7384.Dump file: iexplore ue ca90d91e.dmp.

Lee Hou, take a look. If nothing to solve this problem, maybe you have to consider to live with the problem. :(Tracing Exceptions, Crashes and Freezes - Overview

In my case, during the scripts execution the browser is opened and closed several times and this message has started to appear to me. And this problem was solved when I started using the method "terminate()" to close the browser instead "close()". After use this method, this message not appeared.

Hi Iee,Shouldn't TC and TE be at the same version ?Just wondering ...Sincerely

Lee Hou, which is the version of Internet Explorer that you are using? Maybe the problem is related to IE. If you get chance, upgrade to the latest version and see if this message persists. I do not like IE, but the applications I'm using only works in IE. ='( Coincidence or not after using the "Terminate ()" method I updated to the latest version of IE

I googled this error message and I found something that relates to the processes ie. See it. ||| iexplore.exe crashing --> Increase frequency of clear virtual data ||| "I discovered that if I go into Task Manager / Processes, there are several instances of iexplore.exe running. Sometimes three or four, but often two. If I click on "End Process" for one of the iexplore.exe processes, then it has several effects: Firstly, ending one instance of iexplore.exe usually shuts more than one of the instances (sometimes all of them). Secondly, the speed of my computer is restored to normal, until I keep surfing and too many iexplore.exe's appear again in Task Manager, so I have to end the process again." Perhaps there is an installed extension that does this message appears.

Tips from Microsoft (IE problems : IE slow, unstable , crashing , locking) - Internet Explorer Add- damaged . Disables damaged accessories. - The Phishing Filter is turned off . Enables the phishing filter . - The pop-up blocker is disabled . Activates Pop- ups . - The security settings are not set to the recommended settings . Resets security to the recommended settings . - Internet Explorer does not update cached pages or updates inefficiently , slowing down the boot . Resets the policy page for automatic synchronization . - The cache size is too small or too large , which causes slow performance . Resets the cache size to be between 50-250 MB default page . - Concurrent server connections are defined as low or too high , which causes slow performance . Restore settings simultaneous connections of Internet Explorer with default values . - The pop- ups are disabled, allowing screens popup . Enable Pop- ups . Resets the security settings of Internet Explorer to default levels ( recommended ) . - Enable the Phishing Filter . - Enable Data Execution Prevention for Internet Explorer

The iexplore.exe process crashed | SmartBear Community

17 Replies

leeasdf9
Frequent Contributor
11 years ago
Thanks Leo for your advises. You are right, it is more or less browser issue. Testcomplete just reported this ie crash as bug report. After i changed browser setting, it happens not so often anymore.

Thanks and Br,

Lee
neha_sharma
Contributor
11 years ago
Include this function befire invoking the browser in your script:

Sub closebrowser

    'A)This code should be called before executing any automation

    'on your machine, this will help if any unexpected page is open from

    'last executed failed automation

    'B)Need to update setup of Fire Fox for disabling crash recovery

    'To disable the crash recovery feature, set browser.sessionstore.resume_from_crash to false in about:config:

    'Type about:config in the Location Bar

    'Press Enter

    'Find browser.sessionstore.resume_from_crash

    'Double click to set it to false



    Dim objShell

    Set objShell = CreateObject("WScript.Shell")

    objShell.Run "%comspec% /c"

    'For Closing Firefox

    objShell.Run "taskkill /F /IM Firefox.exe"

    'For Closing Internet Explorer

    objShell.Run "taskkill /F /IM iexplore.exe"

End sub
- mgroen
  Frequent Contributor
  10 years ago
  Hi,
  since a couple of days my tests experience same problem: IE crashes during test execution.
  I run my tests against several browsers (FF, Chrome and IE10,IE11 and IE8). Chrome and FF execute OK, but tests run in IE results in crashing IE.
  
  When IE is crashing the exception code is 0x80000003 (see attached screenshot). IE version is 11.
  
  Does anybody have an idea?
  - TanyaYatskovska
    SmartBear Alumni (Retired)
    10 years ago
    Hi Mathijs,
    
    I suspect that some MS updates, which have been recently installed, can cause the crash.

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The iexplore.exe process crashed

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