Forum Discussion

amitair's avatar
amitair
New Contributor
15 years ago

Testcomplete 7.52 keeps freezing

Hi,

TestComplete keeps freezing during runs and debugging.

for example running a login screen after entering user and pass successfully,

the next step is to click a button but the program freezes upper right hand corner icon shows it is searching for user textbox again.

or while running in debug mode, after calling an application, program freezes.

any ideas?
  • YMinaev's avatar
    YMinaev
    Staff
    15 years ago
    Hi Amitai,



    I am not sure I understand you correctly. Does TC or your application or do both of them freeze during the test execution?

  • amitair's avatar
    amitair
    New Contributor
    15 years ago
    Thank you for the quick reply

    TC kept freezing

    I remapped and rewrote the same code and it stopped freezing during execution,

    but now every time i use the "Map object from screen" (both finder and select tool)

    TC completly freezes

    even if I manually enter the object name it still freezes
  • YMinaev's avatar
    YMinaev
    Staff
    15 years ago
    Hi Amitai,



    Follow the steps below to help us collect more information about the problem:



    1. Download the Debugging Tools for Windows package and install it.



    2. When TC hangs, wait for about five minutes, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe") and attach it to TC's process (File | Attach to a Process).



    3. Type the following command in the Command window:

    .dump /m "C:\TCDump.dmp"

    and press Enter.



    4. Click Go on the WinDbg toolbar (or press F5). Wait for one minute and click Break (or press "Ctrl + Break").



    5. Repeat step 3 to save another dump file with a different name.



    6. Without a delay, repeat steps 4 and 5 two more times.



    7. Send us all of the dump files created in the steps above via our Contact Support form.