Forum Discussion
YMinaev
15 years agoStaff
Hi Amitai,
Follow the steps below to help us collect more information about the problem:
1. Download the Debugging Tools for Windows package and install it.
2. When TC hangs, wait for about five minutes, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe") and attach it to TC's process (File | Attach to a Process).
3. Type the following command in the Command window:
.dump /m "C:\TCDump.dmp"
and press Enter.
4. Click Go on the WinDbg toolbar (or press F5). Wait for one minute and click Break (or press "Ctrl + Break").
5. Repeat step 3 to save another dump file with a different name.
6. Without a delay, repeat steps 4 and 5 two more times.
7. Send us all of the dump files created in the steps above via our Contact Support form.
Follow the steps below to help us collect more information about the problem:
1. Download the Debugging Tools for Windows package and install it.
2. When TC hangs, wait for about five minutes, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe") and attach it to TC's process (File | Attach to a Process).
3. Type the following command in the Command window:
.dump /m "C:\TCDump.dmp"
and press Enter.
4. Click Go on the WinDbg toolbar (or press F5). Wait for one minute and click Break (or press "Ctrl + Break").
5. Repeat step 3 to save another dump file with a different name.
6. Without a delay, repeat steps 4 and 5 two more times.
7. Send us all of the dump files created in the steps above via our Contact Support form.
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