Forum Discussion

anhvu's avatar
anhvu
Frequent Contributor
10 years ago

TestComplete 11.20 vs Chrome 46.0.2490.80 m(64-bit): Got error: Unsupported operating system.

Dear All,

 

I have updated TC to version 11.20, then when I tried to browser chrome object via Object Spy I got message as below.

 

"TestComplete Extendtion for Chrome: Unsupported operating system.

The extension does not function on Windows XP or Window Server 2003. To test web pages, use another browser, or run tests on another operating system."

 

My computer's information:

1- Windows 7 Profestional, SP 1

2- 64- bit Operating System

3- corei7 and 16GB

 

Does anybody get the same issue?

 

Please advise.

 

Thank you in advance.

 

9 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    10 years ago

    Hi Anhvu,

     

    First of all, make sure that the SmartBear TestComplete Extension is installed and enabled in your Chrome: chrome://extensions/

    If this doesn’t help, I recommend that you report this issue to our TestComplete Customer Care Team ( http://support.smartbear.com/product-list/ ). Our R&D team may need to investigate it in detail.

    • anhvu's avatar
      anhvu
      Frequent Contributor
      10 years ago

      Hi TanyaGorbunova,

       

      Thank you for replying. I don't use TC 11.20 now. I will report it in future if I use TC 11.20.

    • Kleo's avatar
      Kleo
      New Contributor
      10 years ago

      Hello,

      The same problem was appeared (the same message),

      but our system is windows server 2012 r2.

      Was this problem resolved?

      What shoud we do?

      • TanyaYatskovska's avatar
        TanyaYatskovska
        Icon for Alumni rankAlumni
        10 years ago

        Hi Kleo,

         

        Do you see that the SmartBear TestComplete Extension is installed and enabled in Chrome? chrome://extensions/