Hi,
As you did not provide any actual details about the problem you are observing, I am doubting that any real help can be obtained here. I would recommend to contact Support via the form at http://support.smartbear.com/message/?prod=TestComplete and continue to work with them.
If you later update this thread with the problem origin and solution found this might help someone else.
Additionally, you may go through http://support.smartbear.com/viewarticle/56556/ and http://support.smartbear.com/viewarticle/57241/ help topics and check if all requirements are met in your setup.
