Forum Discussion

jsuttonAustin's avatar
jsuttonAustin
New Member
2 months ago

SSO Login Issue

We've implemented SSO and it is working great except for ONE user.

Problem:  When they try to login using their ID (abc@abc.com) they get an error saying it can't log them in, but in the message, it states a completely different ID (svcAccount@abc.com) and not the ID they used to attempt the login (abc@abc.com).

Somehow this account is cached with this users ID, somewhere.  No idea how they managed to do this... but I can't fix it.

Is there a way to delete cache, reset, or force something to correct this?

2 Replies

  • Hassan_Ballan's avatar
    Hassan_Ballan
    Icon for Champion Level 2 rankChampion Level 2
    2 months ago

    Your post is broad and need additional specifics like what, where, and when?

    To clear cache in windows: Go to Control Panel > User Accounts > Credential Manager. Check both Windows Credentials and Generic Credentials to remove any entries related to svcAccount@abc.com

    In browser try logging in using incognito/private browsing mode to bypass any cached sessions, and if it helps clear browser cookies and cache.

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3
    2 months ago

    When you say "We've implemented SSO", what are you referring to? Your application, browser, SmartBear SSO?