Forum Discussion
tristaanogre
13 years agoEsteemed Contributor
If it is an intense back and forth discussion on the specifics of use for a particular user, many times it is a lot easier handled in direct discussion via e-mail or via the occasional phone call. Or, for that matter, it may be something that involves proprietary information that may not want to be shared in open forum. Having worked on a customer service desk, I know that both of these scenarios happen often in working through support forums and that the "time delay" that happens with forum posts and such are a lot less condusive for the back-and-forth diagnostics and debugging that sometimes needs to be done for complex problems. The hope is that someone will come back and eventually post the solution... but that doesn't always happen. There have been discussions with the Powers That Be for SmartBear about improvement ideas for these forums so I know there are some coming, but I'm not privy to that timeline.
Now, that said, I did take the time to explore the NameMapping templates and, currently, I don't see anything that gives indication of an ability to control the default formatting for the actual name created. I agree that this would be a nice thing to have so, when the SmartBear folks come on by, then you and I will have added interest to a suggested new feature and they'll throw that into their product plans for the future. the more people that request this feature, the greater liklihood we'll see it in an upcoming release.
That's the best I can do for ya now.
Now, that said, I did take the time to explore the NameMapping templates and, currently, I don't see anything that gives indication of an ability to control the default formatting for the actual name created. I agree that this would be a nice thing to have so, when the SmartBear folks come on by, then you and I will have added interest to a suggested new feature and they'll throw that into their product plans for the future. the more people that request this feature, the greater liklihood we'll see it in an upcoming release.
That's the best I can do for ya now.