How to Handle Application Crash

Hi
Mike,



Thanks for your reply, I have tried couple
mentioned methods, but cant succeed. Let me explain the scenario.



We have two integrated application say A and
B. We are very successful in testing the two applications thru Test
Complete. At one point of testing, functionally the
application A waits for the handshake from Application B to proceed. (E.g.
After loading necessary files in application B, We Click a button in
application A to verify the loading). Our latest build has problem at
this point. Whenever the verification button
in application A is clicked, the application B is crashed. At this
point the Test Complete also freezes. Neither stops the testing nor
continues. Once we close the crash dialog box, the test complete continues its
test run.

I
tried couple of methods to capture this crash, but can’t get it. 



a. Used "Ignore unexpected window"
option in Properties>Playback , but this is cannot capture the hanged
window.

b. Used Unexpected Window event, but this also
cannot capture the Hanged window.

c. Used Freeze Diagnostic's "Use only tested
applications" and "Use only selected processes" options. These
options try to close the crashed application, but the application is not
closed. (Although i get the test log as "The Process does not respond. It
will be terminated", the crashed application is still open”)

When
the above said methods are used, the test complete is also freezed. The Pause /
Stop button is not responding until the crashed application is closed manually.

Please
advice



Sys Config:

OS - Win 7 64 BIT

This
is hurting us because, the complete application Testing takes more than 3 hours
and when it stuck at the above scenario we are not aware of it. So after 3
hours we expect the system to finish the testing, but to disappoint it may be
stuck in the initial test cases waiting for us to close the crash
window.



(Attached the screen shot of crashed application)

- Rajesh Thomas