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nandini9's avatar
nandini9
Occasional Contributor
6 years ago

getting Runtime error '398' client site not available

Hi Community,   I am working on desktop VB application. Initially I've built scripts on testcomplete 12.60 using Javascript. Now, client asked us to migrate the scripts to testcomplete 14. So, wh...
  • tristaanogre's avatar
    tristaanogre
    6 years ago

    Name has always been a separate property.  NativeVBObject is an object itself which probably has it's own "Name" property.  So, this shouldn't be a problem.  Are you getting errors in identifying the objects or is that still working?  you can still map the object using NativeVBObject... it's still there on the screen, you just need to select it and select the NAme property of that object.

     

    As for the error... that's not a TestComplete error, that's an error coming from your application under test.  You need to investigate that with your team.

     

    As as ide note, the regular "Name" property should not be used as an identifying propery... it bypasses NameMapping entirely.  

     

     

nandini9's avatar
nandini9
Occasional Contributor

Hi tristaanogre,

1. I am talking about object properties while doing NameMapping.

I used a property name:NativeVBObject.Name in Testcomplete 12.60 version as its a unique property for my object. When I upgraded to TC14, I see NativeVBObject and Name as two seperate properties.

 

2.Regarding the error 398, when I execute the script, the application is launched and able to login and after that I am getting the runtime error immediately and not able to proceed further.

Please refer the screenshots attached.

 

tristaanogre's avatar
tristaanogre
Esteemed Contributor
6 years ago

Name has always been a separate property.  NativeVBObject is an object itself which probably has it's own "Name" property.  So, this shouldn't be a problem.  Are you getting errors in identifying the objects or is that still working?  you can still map the object using NativeVBObject... it's still there on the screen, you just need to select it and select the NAme property of that object.

 

As for the error... that's not a TestComplete error, that's an error coming from your application under test.  You need to investigate that with your team.

 

As as ide note, the regular "Name" property should not be used as an identifying propery... it bypasses NameMapping entirely.  

 

 

  • nandini9's avatar
    nandini9
    Occasional Contributor
    6 years ago

    Hi Tristaanogre,

     

    Thanks for your response. I understand the object property issue.

    Related to error 398, if that's an error coming from the application under test, I see its running successfully through testcomplete 12.60. Is it due to any migration issue?If so, what would be the solution?

     

    Regards,

    Nandini

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        6 years ago

        Hi nandini9,

         

        I'm glad to hear that the object identification question is answered.

         

        Regarding the error inside the application, I suggest that you debug this part with TestComplete. Perhaps, TestComplete 14 transfers some data that your app doesn't accept. There are may be many reasons. Debugging this test will help you understand what is going wrong.