Forum Discussion
- npaisleyStaff
Hi Jainsoumya!
When triggered remotely, is the same user ID/session being used as when logged in manually? Are you sure that the screen is up and an interactive user session is being enabled?
Lastly, may you provide a screenshot of the error log itself and the accompanying picture that is captured?
- JainsoumyaContributor
Hi npaisley
Yes same user if was used when triggered remotely and manually.
Here are the logs when triggered remotely please refer :remote logs.zip)
Logs when triggered manually in remote desktop :logs.zip
Regards,
Soumya
- npaisleyStaff
Hi Jainsoumya,
Thank you for the logs files.
In the failing log I see that PowerPoint has a 'Recover Unsaved File' message. This is most likely altering the interface and the position where the cursor needs to be to change the size of the slide. I would work on making sure that error does not come up, as you will most likely need to create a new action for the altered interface with that message.
Let's get that error out of the way and let us know if that improves your test.
- JainsoumyaContributor
Hey npaisley ,
Thank you so much for looking into it ..let me know if we can connect over a call
Regards,
Soumya Jain
- JainsoumyaContributor
Its not working , I am getting the same error
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