Forum Discussion

jthompson1's avatar
jthompson1
Contributor
4 years ago

FireFox object recognition stopped working after an update to testcomplete

With FF 87 and TC 14.80 I ran into an issue where only tests ran on Firefox abruptly stopped working. It says Unable to find the following object when executing SetText. This is just for logging into...
  • jthompson1's avatar
    jthompson1
    Contributor
    4 years ago

    Thanks. Yes, I shut down TC, dragged those files over into bin folders and relaunched. Same outcome... is there anything more to it that I might be missing?

  • tulasiametek's avatar
    tulasiametek
    New Contributor
    4 years ago

    Similar issue i am noticing with Google Chrome though it does not have any patches recommended.

    • vinniew's avatar
      vinniew
      Staff
      4 years ago

      Hi tulasiametek and jthompson1 

       

      Hope all is well. 

       

      Can you share what the error(s) are? 

       

      When you use the object spy is TestComplete recognizing any controls? 

       

      Outside of that its difficult to tell 

       

      Have you checked for any browser related settings that could be causing this? 

       

      I have TC 14.8 and my tests appear to be fine on both browsers. 

       

      Now sometimes with different monitors I may need to change the DPI settings especially if you are like me and have multiple monitors. It might be worth just cross checking this or disconnecting from your extended monitor and checking your main laptop monitor. 

       

      I am not ruling out it being a bug and raising a support case but I would at least cross check the browser settings and configuration on your display. 

       

      For Firefox specific settings see 

       

      https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/firefox.html

       
      For Chome:

      https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/chrome.html

       

      For raising a case with support see: 

       

      https://support.smartbear.com/testcomplete/message/

       

      Consider the above, give it a try and let me know how you get on

       

      KR 

       

      Vincent

      • tulasiametek's avatar
        tulasiametek
        New Contributor
        4 years ago

        Hello Vincent,

         

        All is well and hope the same with you.

         

        Object Recognition is failing in Chrome for Confirmation Window.

        Once the Confirmation Window is cancelled, Objects are recognized successfully.

        The issue is not getting fixed on reverting to Build 14.74.437.7.

        The objects have always recognized and have never seen this issue in any of the previous builds.

         

        I Submitted Customer Case #00475564 and was immediately responded with a patch for both Test Complete and Test Execute which worked like a charm.

         

        The issue is resolved now.

         

        Many Thanks,

        Tulasi