Forum Discussion

simonaferrara's avatar
simonaferrara
Frequent Contributor
20 days ago

OCR is not detecting zero numbers

Hi, 

from several days OCR is not correctly detecting zero numbers, and it is replacing zero with O letter.

Eg:

it is detecting

O3:O5:OO AM 

instead of 

03:05:00 AM 

that is the value within the web page.

It is happening also using OCR from the Record Script functionality, and not only by using the Recognize method.

Is anyone else facing this issue?

8 Replies

    • Breanna's avatar
      Breanna
      New Contributor

      Have you seen any updates to the status of the support ticket? I agree that it's definitely making OCR unusable..

      • Patrick_Nagel's avatar
        Patrick_Nagel
        New Contributor

        Hi Breanna,
        i was so free and opened as well a support ticket this is the response ive got:

        "I found a similar issue that our Development team had already been investigating, and they have implemented a fix.

        The fix is expected to be included in our next release, which is currently planned for sometime next week."


  • mikel1993's avatar
    mikel1993
    Frequent Visitor

    I am still having this issue as well. I have been watching this thread hoping for a resolution

    • Breanna's avatar
      Breanna
      New Contributor

      Same here, this issue has been causing me so much trouble so I keep looking back at this thread for updates. I've been running these tests for years without this problem and suddenly it's happening on all of our automated systems.. I've tried so many things to see if it will recognize the pixels correctly, but no luck. I really hope it gets fixed soon. I saw someone opened a support ticket, but wish I could see the status of it.