Forum Discussion

simonaferrara's avatar
simonaferrara
Frequent Contributor
20 days ago

OCR is not detecting zero numbers

Hi,  from several days OCR is not correctly detecting zero numbers, and it is replacing zero with O letter. Eg: it is detecting O3:O5:OO AM  instead of  03:05:00 AM  that is the value within t...
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simonaferrara's avatar
simonaferrara
Frequent Contributor
14 days ago

Patrick_Nagel​ I've opened a ticket to the support, hoping that they will resolve quickly the issue since it is making OCR unusable.

Breanna's avatar
Breanna
New Contributor
6 days ago

Have you seen any updates to the status of the support ticket? I agree that it's definitely making OCR unusable..

  • Patrick_Nagel's avatar
    Patrick_Nagel
    New Contributor
    5 days ago

    Hi Breanna,
    i was so free and opened as well a support ticket this is the response ive got:

    "I found a similar issue that our Development team had already been investigating, and they have implemented a fix.

    The fix is expected to be included in our next release, which is currently planned for sometime next week."


    • Breanna's avatar
      Breanna
      New Contributor
      5 days ago

      Thank you so much for the update! I'm happy to hear that.