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javance's avatar
javance
Occasional Contributor
9 years ago
Solved

Firefox 38.4 released. As usual TestComplete does not support it.

There are no patches available for 38.4 ESR for any version of TestComplete including 11.2.  This is business as usual for TestComplete and you seem to think it's acceptable.  It isn't.   Firefox E...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Hi Javance,

     

    As far as I know, our R&D team always creates patches to allow TestComplete to work with the latest browser versions. I think the patch for Firefox 38.4 ESR will be available soon.

     

  • javance's avatar
    javance
    Occasional Contributor
    9 years ago

    Thanks for the link to support.  I've submitted a request.  But still, this shouldn't be a support issue.

     

    If tests are being run daily, of course there is an immediate need. 

     

    This is a known, scheduled event.  Mozilla has a 6 week release cycle and their release schedule is public.  TestComplete should be releasing patches in tandem.  See above.

     

    The amount we're paying annually for license fees makes this sloppy coverage unacceptable.  This happens every single time there is a Firefox release.  Every 6 weeks.  Fortunately TestComplete is now working with IE 11 again after failing to work with IE 11 for several weeks due to a Microsoft security patch.  Otherwise I would be completely dead in the water and requesting a partial refund for the time during which the software was unusable.