Error product license bound to another hardware

Hi Marsha_R , thank you for your reply! 

I add some information about the scenario/configuration, based of your explanations:

- the TestComplete/TestExecute license is activated on a physical computer, and it is a floating type license

- the virtual machines resides within another physical machines (different from the one where the license is activated), and each virtual machine is configured to access to the remote license manager.

- all the mac addresses of all the machines are different (into the new virtual machines, I've generated new mac addresses)

So, the "license manager" machine is not changed. But other physical machines have been created (to increase our scenarios) and, into each new machine, a clone of the virtual machine is copied.

Test Execute must be launched during the night to execute tests, but randomically and each time for different machines (mostly if both the scenarios -the old and the new one- run the tests in nightly), the error relating to the binding appears.

By checking the Sentinel site into the license manager machine, it seems all ok:

but, into the virtual machines, it appears a license that is "Disabled due to Cloning", with "Local" location:

but it seems there is no way to delete this record.

This could be the issue that cause the error? Any suggestion of how to delete this disabled license from the virtual machine?

Thanks!

Simona