Forum Discussion

vondie's avatar
vondie
Contributor
8 years ago
Solved

Drop-downs Not Recognizing Value is Selected

I am not sure if this is an issue with TestComplete or the website we are testing on but I figured I would give the community a chance as I always come away with an answer.    I am currently testin...
  • vondie's avatar
    vondie
    8 years ago

    Hi all. I did not figure out a solution to this issue but the issue resolved itself when the developers changed the way the Next button works. The drop-downs are still causing issues but they implemented an OnClick Next Button validation that picks up on the values. Thanks for your help! 

NisHera's avatar
NisHera
Valued Contributor

manually go to that page and only run peace of code which select value for only particulate drop down.

what is the result? if works may be you have to adjust timing of script execution.

if not TC is not recognizing your object or it's properties  

Colin_McCrae's avatar
Colin_McCrae
Community Hero
8 years ago

Sounds like some sort of custom trigger is not being triggered with the automated version.

 

You say it works when you "click" on it. What method are you using to make the selection in the dropdown? If that makes the selection, but the button does not enable, it sounds like the mouse click itself may be the trigger. Have you tried making the selection (assuming you already have it doing this) then applying a "click" to the dropdown object once your selection is in place?

 

There are obviously triggers on all these fields which cause the continue button to enable. If you have access to the dev team, they should be able to tell you exactly what these triggers are so you can match them ....

  • vondie's avatar
    vondie
    Contributor
    8 years ago

    NisHera - The objects are definitely being recognized in TestComplete so I don't think that's an issue. I have also tried adding delays before and after the drop-down selection and it's still failing. 

     

    Colin_McCrae - When I say "click" I mean manually intervening and clicking on the drop-down and selecting the value while the test is waiting for the next page's objects to load. I tried what you said and added a manual click after and also tried adding one before and neither one worked, unfortunately. It was a great suggestion, regardless. I have attached a screenshot of part of the test for more context. The drop-downs in question are highlighted in yellow. 

     

    I have a bug open with a video attached but the dev team is saying that they can't reproduce it manually so they do not want to spend time fixing it. I would be happy to find a workaround as long as I could get past this without intervention. 

    • vondie's avatar
      vondie
      Contributor
      8 years ago

      Hi all. I did not figure out a solution to this issue but the issue resolved itself when the developers changed the way the Next button works. The drop-downs are still causing issues but they implemented an OnClick Next Button validation that picks up on the values. Thanks for your help!