Smart Bear Test Complete says it has an update waiting
I let it run the update and it fails ugly
Smart Bear Test Complete never runs again. Dead installation. Totally unusable.
The help I find says to start some service that apparently was removed by the failed update
I try rerunning the installer and it says I have a newer version already installed and quits.
Should I ask for a refund?
AlumniHi Desknetcc,
It's sad to hear that you've faced this issue. I suggest that you contact our Support Team to resolve it. You can reach out to them here:
https://support.smartbear.com/message/?prod=testcomplete
Thanks in advance.
Something to try is to go through and completely uninstall everything and re-install it, including the Sentinal HASP service. As mentioned in other threads, it sounds like a virus scanner or some other item has interferred in the installation process and kinda mucked stuff up (something that is a hazard with any installer, not just TestComplete or its update process).
Obviously, as TanyaYatskovska mentioned, the best recourse is to contact the support staff directly as they are best equipped to handle these kinds of situations.
Champion Level 3Yes, I am second to Robert with the suggestion to uninstall (do not deactivate the license if requested) and reinstall a-new.
