Forum Discussion

AG's avatar
AG
New Contributor
3 years ago

Case with hight Priority no reaction from support team

Hi,

we've create a support case about licence problems on 10/17/2022, but til today we have only one comment from the smartbear-team on 10/22/2022.

Is this normal behavior?

Desktop Testing
  • Kitt's avatar
    Kitt
    Regular Contributor
    3 years ago

    Support is usually quite responsive, especially if you have marked your case as high priority. mikef is this something you can escalate? 

    • AG's avatar
      AG
      New Contributor
      3 years ago

      Hmm, the case is hight priority. But the last statement from the support was "We are investigating this and will update you as soon as possible to assist you further." and this was on 10/18/22 (not 10/22/2022) ... For almost 3 weeks now, automatic tests can no longer run at our company ...