Activation key always appears

Hi,



Node-locked license can be activated only once, from the physical machine only and can be used only on the machine it was activated.

http://support.smartbear.com/viewarticle/33830/

http://support.smartbear.com/viewarticle/33840/

Hmm, so that's why the error always occur. I also noticed that if i start recording, the error keeps on appearing on every action I make. If I don't click OK (the only button in the error message), then the software won't record anymore.



Thanks

Hi Killua,

Hmm, so that's why the error always occur.

Not exactly. Alexei wanted to say that the Node-Locked license can be used only on the computer where the license key will be activated. So, if you have activated the key for TestComplete 9 on your computer, you should launch this product version without any issue on it. I suppose the problem is related to the fact that you activated the key for TestComplete 9, but you are starting TestComplete 8. Please check what TestComplete version is installed on your computer via Control Panel | Program | Programs and Features.

Hi all,



i had the same promlem with an evaluation key. Just for you to under and reproduce ,,,



System that is in use:

HP 8440P incl. Win7 Professional - 32 Bit.



Version a.



+ install Testcomplete version 9.10.1894.7

+ activate the licence online

+ first login > all is working fine

+ close the Testomplete application

+ restart the workstation

+ login to the domaine

+ start Testcomplete

> a pop up appears that indicates that : "Unable to find licence" .....



Version b.



+ install Testcomplete version 9.10.1894.7

+ activate the licence manually (A) with a new key

+ first login > all is working fine

+ performing the tutorial

+ close the Testomplete application

+ restart the workstation

+ login to the domaine

+ start Testcomplete



> a pop up appears that indicates that : "Unable to find licence" .....

+ tried to activate again manually with the v2c file that was created at the (A) process



> Again a pop up that indicates an error.



This is not so fine. An evaluation is not possible under this circumstances.

Hi Oliver,



Do you see the TestComplete 9 entry on this page? 

Hi Tanya,



i got a new licence from Erik D. yesterday. I performed the following steps:



+ uninstall Test Complete

+ restart my notebook

+ login to the domain

+ install Test Complete (see 01...png)

+ prepared the activation of  the Test Complete licence

• following the manual wizard


• created the c2v file


• created the v2c file

+ activated Test Complete

+ started Test Complete (see 02...png)

> an information message appeared (see 03 / 04 .. png)

+ i confirmed the pop up and worked the whole day with Test Complete, created some tests and performed them. (see 05...png)

+ closing Test Complete

+ restarting Test Complete

> works fine (see  06...png)

+ restart my notebook

+ login to the domain

+ start Test Complete

> the pop of the missing licence appears. (see 07...png)





Hoping this will help you a bit. Is there any option to gather some logfiles?

Thank you.



Regards,

Oliver

Hi Tanya,



I have TestComplete 9 installed in my computer when i checked it