Hi Tanya,
i got a new licence from Erik D. yesterday. I performed the following steps:
+ uninstall Test Complete
+ restart my notebook
+ login to the domain
+ install Test Complete (see 01...png)
+ prepared the activation of the Test Complete licence
- following the manual wizard
- created the c2v file
- created the v2c file
+ activated Test Complete
+ started Test Complete (see 02...png)
> an information message appeared (see 03 / 04 .. png)
+ i confirmed the pop up and worked the whole day with Test Complete, created some tests and performed them. (see 05...png)
+ closing Test Complete
+ restarting Test Complete
> works fine (see 06...png)
+ restart my notebook
+ login to the domain
+ start Test Complete
> the pop of the missing licence appears. (see 07...png)
Hoping this will help you a bit. Is there any option to gather some logfiles?
Thank you.
Regards,
Oliver