I would guess that what is happening is that the page name (here it is page32770) is changing sometimes when the page is loaded.
Take a look at this information about wildcards. Using a wildcard with a suitable string will allow the field to be found even if part of its name changes. Try it out and let us know what happens.
https://support.smartbear.com/testcomplete/docs/reference/misc/using-wildcards.html
Hi Marsha_R ,
I have tried after passing wild-card to page32770 and then the tool cannot find particular button and not peforming the click event. but when it was highlighted when I was trying to identify with the Highlight option in the tool
Is this your first time using TestComplete? I strongly suggest you read and understand how Object Identification and Name Mapping works.
Each of your mapped objects beneath Outlook, their property values may be changing. You need to identify these, and use wildcards appropriately (e.g. WndClass: Afx123*)
Also, Outlook interprets the email, so that it can be easily read by the user. The button you see, may not be an actual button. Hence, TC may not identify it as a button.
