Forum Discussion

adriandsanjuan's avatar
adriandsanjuan
Occasional Contributor
8 years ago

SoapUI NG Pro license activation failed - support please reply

I followed the procedure to activate offline headless activation for a previous user and it worked.  

 

I've tried the same procedure with a new user and below is the result.  There is no license for the user despite the license manager confirming license was installed successfully!

 

I lodge a support ticket and somehow my ticket got lost from US to Russia.  Nobody has contacted me again.  This is really unacceptable having invested on quite a number of soapui pro tests/projects and we cannot run them on actual environment.

 

Can somebody please help?

 

 

---------------------------------

 

Provide the path to the activation file (activate.key) from the response to proceed:
/tmp/activate.key
License has been installed successfully for SoapUI NG!
bash-3.2$ java -jar /tmp/ready-api-license-manager-1.1.jar -i
Please select the tool for which license info should be printed
1. SoapUI NG
2. LoadUI NG
3. Secure
4. ServiceV
5. VirtServer
6. Ready! API TestServer
1
No valid license found for SoapUI NG.

  • TanyaYatskovska's avatar
    TanyaYatskovska
    8 years ago

    Hi Adriandsanjuan,

     

    Thanks for submitting the ticket. I'll check its status and ask our Support Engineers to contact you as soon as possible.

    Sorry for the inconvenience.

     

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    8 years ago

    Hi Adriandsanjuan,

     

    Thanks for submitting the ticket. I'll check its status and ask our Support Engineers to contact you as soon as possible.

    Sorry for the inconvenience.

     

    • adriandsanjuan's avatar
      adriandsanjuan
      Occasional Contributor
      8 years ago

      Thanks Tanya.  My issue with licensing activation has been resolved with the help of Smartbear's customer support.

  • adriandsanjuan's avatar
    adriandsanjuan
    Occasional Contributor
    7 years ago
    There was a process that was corrupting the licenses. I changed them to read only permission after activation. I never got around to find out which process corrupts them.
    • Lolek1978's avatar
      Lolek1978
      New Contributor
      7 years ago

      Hi

      adriandsanjuanthank you for tip :)

       

      I have one more question :).

      During the activation we have to do some steps.

       

      First step is 

      java -jar ready-api-license-manager-1.2.2.jar -f soapUI-license-xxxx.key

      After that i choose Offline activation and sending email to smarbeart.

      Then I got activate.key via mail and putit on machine filesystem.

       

      On wich step i have to change permission and on what file?

      btw. my ticket on smarbear is still processing :(  - 3 day without respond. I'll checkit what SLA has smartbear for clients.

       

       

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        7 years ago

        Hi Lolek1978,

         

        I've asked our Support Team to reply to your case as soon as they can.

        Sorry for the delay.