Forum Discussion

adriandsanjuan's avatar
adriandsanjuan
Occasional Contributor
8 years ago

SoapUI NG Pro license activation failed - support please reply

I followed the procedure to activate offline headless activation for a previous user and it worked.     I've tried the same procedure with a new user and below is the result.  There is no license f...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    8 years ago

    Hi Adriandsanjuan,

     

    Thanks for submitting the ticket. I'll check its status and ask our Support Engineers to contact you as soon as possible.

    Sorry for the inconvenience.

     

adriandsanjuan's avatar
adriandsanjuan
Occasional Contributor
7 years ago
There was a process that was corrupting the licenses. I changed them to read only permission after activation. I never got around to find out which process corrupts them.
  • Lolek1978's avatar
    Lolek1978
    New Contributor
    7 years ago

    Hi

    adriandsanjuanthank you for tip :)

     

    I have one more question :).

    During the activation we have to do some steps.

     

    First step is 

    java -jar ready-api-license-manager-1.2.2.jar -f soapUI-license-xxxx.key

    After that i choose Offline activation and sending email to smarbeart.

    Then I got activate.key via mail and putit on machine filesystem.

     

    On wich step i have to change permission and on what file?

    btw. my ticket on smarbear is still processing :(  - 3 day without respond. I'll checkit what SLA has smartbear for clients.

     

     

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      7 years ago

      Hi Lolek1978,

       

      I've asked our Support Team to reply to your case as soon as they can.

      Sorry for the delay.