Forum Discussion

krastanov's avatar
New Contributor
9 years ago

Defects disappeared and review materials stuck on Loading...

Hello, We are using collaborator v8.5.8502 and recently the defects withing one of the reviews dissapeared and the review materials section is stuck in "Loading...". Only one review is affected, the...
  • MJackson's avatar
    9 years ago

    It's hard to tell without seeing the logs/system data but it sounds like there's some sort of error in the db for that review.  I'd suggest opening up a support case through normal channels.  They will likely want a review dump to diagnose the issue (click on the "System" link in the footer and then the download button on the page that leads to).