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John_D's avatar
John_D
Occasional Contributor
2 years ago
Solved

collaborator client install issue (win10)

during client install the following error is encountered:

Error "LoadLibrary failed with error 126: The module could not be found" 

This may be more of a windows library issue, but would like to determine if any knowledge sharing is available here in regards to collaborator client specifically.

 

additional information; this was encountered during a remote desktop interaction.

  • The error is introduced when a user is remoting into a PC that has unique graphics configurations (dual graphic cards)  The install works fine when the impacted user logs in directly to the suspect PC.

1 Reply

  • John_D's avatar
    John_D
    Occasional Contributor

    The error is introduced when a user is remoting into a PC that has unique graphics configurations (dual graphic cards)  The install works fine when the impacted user logs in directly to the suspect PC.