Please return all AlertSite API results in UTC time
Currently any results from the AlertSite API are returned using whatever time zone is configured for the entire account. The problem with that is that the widespread standard used by most tools/apps is to assume that API results are in UTC time. Because of this, we are unable to pull data from the AlertSite API into tools like Grafana or Dynatrace, not without having some kind of custom script in between to modify the time fields to UTC. Please either change all API results to use UTC time, regardless of the account settings, or at least add a parameter to all API Requests to have the results returned in UTC time. Or, maybe a setting in the Accounts page that toggles all API results to use UTC time? Also, when I say UTC, I don't mean GMT, as that is a deprecated method of storing and displaying time, since GMT has to be adjusted based on whether or not Daylight Savings time is currently active. UTC does not have this limitation, hence it's widespread use in nearly every modern database and/or API).
Full page response time on the dashboard
we do not see full page response time on the dashboard, whereas what we get is Last response of the monitor. is there any way to include full page response time to dashboard. Please implement this feature, this will help the clients to understand the full-page load time without drilling down to the details.
API to report availability % at individual transaction step level
We want an API thatreports availability % at individual transaction step level. We have Transaction step summary report that shows Availability % value at every transaction step level but we have a business requirement for certain Apps whose KPI is based on only selected few transactions whose data is to be queried via API and used in external visualization systems. Note: The API -Get Transaction Detail Report | AlertSite Documentation (smartbear.com)isn't providing the availability % value and hence submitting this enhancement requirement as a new idea to have an API thatreports availability % at individual transaction step level..Improvisation on custom dashboards - Ability to add required charting data to the custom dashboard
Use case: For app teams which supports multiple apps, they would be interested to view certain key metrics only for the apps that they support which are monitored in SmartBear AlertSite Current Scenario: We can create saved chart for all those apps for the required metrics at monitor/step level series as well as the group dashboard. But, we had to create couple of saved charts in order to view the key metrics at a granular level (If we are adding all those metrics to a same chart, the chart becomes too clumsy due to 2 different metrics with different dimensions of reported metric values that makes the chart to be difficult to read. Example: Adding availability and response time metric to the same chart). Proposal: Ability to allow individual saved charts to the custom dashboards (or) to allowing the required metrics of interest at monitor/step level series (response time, availability, DNS etc...) filtered at specific monitor level to be added directly to the custom dashboards Note: Below are the other proposals concerning custom dashboards: 1) To include time range selection window onto individual widget level or for the entire dashboard level 2) Ability to send these custom dashboards directly to end users (reports) on scheduled basis/adhoc via email in pdf/csv formats. 3) custom dashboards to be shareable without auth (via token key) or atleast to be made available to all users within the same account (rather than those dashboards to be viewable only for those who create it) 4) Bug: Alert Summary widget in custom dashboard shows the browser/device timezone but the displayed timestamp for every other dashboards is in GMT 5) To include search box for alerts and events summary widgetAPI to provide transaction wise availability statistics for dejaclick monitors
We intend to have an API that provides transaction wise availability statistics for dejaclick monitors. This will certainly help as we have quite a few custom dashboard requirements and having an API that provides step/transaction wise availability % value will be of great help
Displaying the data based on custom time zone or based on end user's device/browser timestamp
On the SmartBear AlertSite UI, instead of fixing the data timestamp to GMT, it would be better if we can configure the timestamp of the displayed data (Or) may be, the data can simply be displayed based onend user's device/browser timestamp.
Interface for seeing queued emails for an Insite appliance
Sometimes we have an issue where alert emails stop sending on certain insite appliances. The emails get queued up and when we restart the appliance, they get sent. It would be good to be able to actually see the email queue on the appliance so that we can check this if we stop getting emails. An interface on the Admin site would be great.
SLA Objective calculation
As discussed with one of your technical engineers in Case #00542058. The SLA Objective is calculated on the actual number of checks that have occurred during the time period selected. In our case, we are looking for the previous month's number of checks to be considered into the calculation for the current month. This will provide a more accurate estimate for the SLA objective. Could you give us any estimates when / if this could be implemented? Best regards, Carl Magnus
