smartbear.example.orders is not detected on the Sony device

[iamraj09]

Hello Everyone,

I am trying to run the Order application which has been provided with the Test Complete. I am able to instrument and launch the application using the scripts, but the process is not listed under the device.

I am using TestComplte 11.11 on windows 7 64bit. with Sony Xperia Z4 Tablet which has Android version 5.0.2. 

I have installed latest Java SDK, Installed Android Debug bridge on the device and enabled all the developer settings.

Object Spy detects all the application objects on the Normal desktop but not the Tablet screen. Please suggest me on this. I am attaching the screen shots with this description.   

[TanyaYatskovska]

Hi Iamraj09,

As far as I know, there was a similar issue in TestComplete 11.11. Our R&D team has already fixed it in the latest product version we’ve recently released – v. 11.20. Could you please update to this product version and let us know if the issue still persists?

[iamraj09]

Hello Tanya

I am using the trial version at the moment...can I use the same old key, if I update it to the latest version..? Becasue I still have 25 days left on the trial version.?

Best Regards,

Guru Raja. 

[TanyaYatskovska]

You can request the trial one more time and update the product. There is no need to activate the trial license one more time.

[iamraj09]

Hello Tanya,

I have download and installed the newer version of TestComplete i.e., 11.20, but the problem still exists. Test Complete can run the application but cannot identify the application components. When I run the troubleshooter the following window is appeared. Please find it in the attachment.

Best Regards,

Guru Raja

[TanyaYatskovska]

Sorry to hear this 😞

In this case, I would suggest that you contact our TestComplete Support Team ( https://support.smartbear.com/message/?prod=TestComplete ) so that they could investigate the issue.