password reset

[UConnAnnMarie]

I have to reinstall TestExecute on my server but it said the license was already being used. I realized that it was installed on my laptop so I uninstalled it and accidently disabled the license. I got a new license but when I try to run a command for TestExecute to run, it asks me to log in to TestExecute with my SmartBear account. I enter my username and password and it tells me Failed to Log In - invalid credentials. I just reset my password. I close TestExecute and try again. Same thing. Why does it not recognize my new password?

[ebarbera]

@UConnAnnMarie - 

This may be part of the problem - the steps would be to first open the file and then click run. 

Maybe this link will help : https://support.smartbear.com/testexecute/docs/running/about.html

Emma

[UConnAnnMarie]

Those directions also say to right click to get the list.  I can't get that list when I right click the icon. 

When I launch TestExecute, it opens in the background.  I don't get anything but a message saying it is running.

Did i install it incorrectly?

[ebarbera]

@UConnAnnMarie - 

It should have an icon in the expandable list of the taskbar:

Do you see this?

[UConnAnnMarie]

Awesome!  I saw the icon in the expandable list and was able to Activate TestExecute!

It tells me that the plugin REST API is disabled.  Should I enable it?

[ebarbera · Accepted solution]

@UConnAnnMarie - 

Great I am glad - it is up to you which plugins you would like to enable/disable. 

If you will be running API tests in your test suites then i would suggest enabling this

Is there anything else I can help with?

Thanks, 

Emma

[ebarbera]

@UConnAnnMarie 

Here is some additional information on the plugins/extensions if this helps: https://support.smartbear.com/testexecute/docs/working-with/extending/installing-extensions.html

[UConnAnnMarie]

Thank you so much!  I think I have it from here.  Again - much appreciation!