Forum Discussion

UConnAnnMarie's avatar
UConnAnnMarie
Contributor
3 years ago

password reset

I have to reinstall TestExecute on my server but it said the license was already being used. I realized that it was installed on my laptop so I uninstalled it and accidently disabled the license. I go...
  • ebarbera's avatar
    ebarbera
    3 years ago

    UConnAnnMarie - 


    Great I am glad - it is up to you which plugins you would like to enable/disable. 

     

    If you will be running API tests in your test suites then i would suggest enabling this

     

    Is there anything else I can help with?

     

    Thanks, 

    Emma

ebarbera's avatar
ebarbera
Staff
3 years ago

Hi UConnAnnMarie - 

 

It seems like there may be some confusion here with the two types of licenses we offer. Are you aware of if you are using a Key-Based License or the SLM licensing?

 

The reason I ask is because SLM uses a username and password to log in - but this is separate from your MySmartbear account information. 

 

I think the solution would be to try choosing "Activate License Key" in TestExecute.

 

Please let me know if this leads to further questions. 

 

You can find information on the two license types here:

https://support.smartbear.com/testcomplete/docs/licensing/id-based/index.html

https://support.smartbear.com/testcomplete/docs/licensing/key-based/index.html

 

Thanks, 

Emma