Forum Discussion

UConnAnnMarie's avatar
UConnAnnMarie
Contributor
3 years ago

password reset

I have to reinstall TestExecute on my server but it said the license was already being used. I realized that it was installed on my laptop so I uninstalled it and accidently disabled the license. I go...
  • ebarbera's avatar
    ebarbera
    3 years ago

    UConnAnnMarie - 


    Great I am glad - it is up to you which plugins you would like to enable/disable. 

     

    If you will be running API tests in your test suites then i would suggest enabling this

     

    Is there anything else I can help with?

     

    Thanks, 

    Emma

UConnAnnMarie's avatar
UConnAnnMarie
Contributor
3 years ago
I also tried going into Licensing Portal. Same thing. Invalid credentials.
  • ebarbera's avatar
    ebarbera
    Staff
    3 years ago

    Hi UConnAnnMarie - 

     

    That is the website to access your license key - do you have the new key yet? Or are you looking to log into that site to get the key. 

     

    If you have your new key - the approach to enter the key would be through this option:

     

     

    Emma

    • UConnAnnMarie's avatar
      UConnAnnMarie
      Contributor
      3 years ago
      Where is this navigator list?
      • ebarbera's avatar
        ebarbera
        Staff
        3 years ago

        UConnAnnMarie 

         

        If you right click on TestExecute icon in the task bar you will see this menu. 

         

        What happens when you launch the TestExecute executable?

         

         

    • UConnAnnMarie's avatar
      UConnAnnMarie
      Contributor
      3 years ago
      I am able to start TestExecute but when I try to run a command it gives me a box that says Log in to TestExecute with your SmartBear account. I enter my email, then my password and it says it's invalid. i'm running this on Chrome from a server. when I right click on the TE icon it doesn't give me that list. it shows the last project I accessed, Pin to task bar, and Close Window. I don't know what I'm doing wrong.
      • ebarbera's avatar
        ebarbera
        Staff
        3 years ago

        UConnAnnMarie - 

         

        What actions are you taking to run a command?