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npaisley
2 years agoStaff
Hi mcstlmn!
Just to clear any confusion, are you sure you have a Key based license?
Our new SmartBear Licenses are ID (email) based, as opposed to the previous HASP-Key based licenses.
If you are using the new ID based SLM licenses unfortunately you will need to have an email address to assign them to inside of TestComplete.
To better help getting you going, I would recommend to reach out to the sales person assigned to your account so that they may assist you with getting your licenses setup, and/or create a support ticket as well.
https://support.smartbear.com/testcomplete/message/?prod=TestComplete
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