Ask a Question

Unable to update the testcomplete to version 15.0

Occasional Contributor

Unable to update the testcomplete to version 15.0


We are using TestComplete on multiple machines - 

Machine A - License Manager Machine (v14.93)

Machine B - v14.93 - floating user license

Machine C - v15.0 - trial version


Using Machine C project has been created and when user from Machine B tries to open the same project in his machine then he won't be able to open the same and getting following error - 



If we try to update the version of TestComplete in Machine B to V15.0 then user is getting following message - 


As User from Machine B is using the floating user license and didn't have the credentials. 

Is there any solution for this particular scenario

Community Hero

Re: Unable to update the testcomplete to version 15.0

You should contact Support directly about your updating issue.  Here's their link:

[Community Hero]
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
Showing results for 
Search instead for 
Did you mean: