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Unable to update the testcomplete to version 15.0

Mohit_Dadhich
Occasional Contributor

Unable to update the testcomplete to version 15.0

HI,

We are using TestComplete on multiple machines - 

Machine A - License Manager Machine (v14.93)

Machine B - v14.93 - floating user license

Machine C - v15.0 - trial version

 

Using Machine C project has been created and when user from Machine B tries to open the same project in his machine then he won't be able to open the same and getting following error - 

Mohit_Dadhich_0-1635419508104.png

 

If we try to update the version of TestComplete in Machine B to V15.0 then user is getting following message - 

Mohit_Dadhich_1-1635419602985.png

As User from Machine B is using the floating user license and didn't have the credentials. 

Is there any solution for this particular scenario

1 REPLY 1
Marsha_R
Community Hero

Re: Unable to update the testcomplete to version 15.0

You should contact Support directly about your updating issue.  Here's their link:

https://support.smartbear.com/testcomplete/message

Marsha_R
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