Unable to connect to the Android Device (when run from Jenkins, works perfeclty from within TC)

[dhoeke]

Hi there,

I'm trying to set up TestComplete with Jenkins, but when I run my tests via Jenkins, then TestComplete is unable to connect to the mobile device (emulator and phys. device) while the same test works perfectly when I launch TC manually and start the test.

Jenkins is installed locally (master) on a Windows 10 machine and is running as a service.

Why is TestComplete not recognizing the emulators or physical device when I launch the test via Jenkins, but it does when I launch the test from within TC?

I tried to work with a delay (to give TC more time to find the device), but it did not work since it's not a timeout problem, but the test immediately stops with the error that the device is disconnected.

Any help on this issue is highly appreciated!

Thank you so much,

have a good day!

- dhoeke

TC Version: 12.42.3048.7 x64

Microsoft Windows 10 Standard, 64-bit (10.0 Build 14393)

Device

LG-H420

Android 5.0.1

TC Android Agent installed and running

[AlexKaras]

Hi,

> Jenkins is installed locally (master) on a Windows 10 machine and is running as a service.

My guess is that the reason is because of Jenkins running as a service.

Service applications do not have their user desktop where applications can display their UI.

Try to run Jenkins and its agents as regular applications but not a service and check if this help.

[dhoeke]

Hi @AlexKaras,

thank you so much for your help!

Unfortunetaly, although I installed Jenkins via the .war file and run it as an application from the Windows cmd and not as a service any longer, the problem is not solved and I keep getting the exact same issue.

Best,

Dominik

[AlexKaras]

Hi Dominik,

Then I would recommend to ask Support directly via the https://support.smartbear.com/message/?prod=TestComplete form.

(And will appreciate an update here 🙂 )

[dhoeke]

Alright, will do!

Thank you so much @AlexKaras

[Johnisher]

Hi,

I founded some kind of solution.

Jenkins run TestComplete as 64 bit from source:

C:\Program Files (x86)\SmartBear\TestComplete 12\x64\bin\TestComplete.exe

You need to change source in Jenkins to run TestComplete.exe on: 

C:\Program Files (x86)\SmartBear\TestComplete 12\bin\TestComplete.exe

or simpler solution:

You can cheat and create shortcut "TestComplete.exe" in source C:\Program Files (x86)\SmartBear\TestComplete 12\x64\bin\ from source C:\Program Files (x86)\SmartBear\TestComplete 12\bin\ and then Jenkins will be running TestComplete as 32 bit.
It's work for me

[AlexKaras]

@Johnisher:

Hm-m... Sounds strange but interesting... Thank you for sharing.

[NLI]

I had the same problem. The 32 bit version of TestExecute was used and it worked without problems, but then something (electricity went down and I suspect this is the cause, but I don't understand why and how) caused a change in Jenkins and the 64 bit version was used by Jenkins. Change it to 32 bit using a shortcut, then it worked again like before.

[NLI]

How can I change the source in Jenkins to run TestComplete.exe on "C:\Program Files (x86)\SmartBear\TestComplete 12\bin\TestComplete.exe" and not on "C:\Program Files (x86)\SmartBear\TestComplete 12\x64\bin\TestComplete.exe" ?

I don't want to do it with a shortcut. Where in Jenkins, or how can I change the version used in Jenkins, to the 32 bit TestComplete/TestExecute ?